Fees

We recognise that instructing a solicitor often comes at a difficult and stressful time in our clients’ lives. We aim to provide high quality legal advice combined with value for money and believe our rates are very competitive.

We expect our clients to understand our established market position, extensive experience of their Caseworker concern.

Our costs commitment to our clients is

A transparent fee structure, agreed in advance
Regular and fully itemized billing
Value for money for our services
No hidden extras at any times

Our fees are calculated on an hourly basis, depending on the seniority of the lawyer working on the case, and the complexity of the matter.

All fee quotations are excluded VAT, disbursements and other expenses.

All fees will be discussed and agreed with clients in advance.

Initial consultation fee

We offer an initial diagnostic interview for a fixed consultation fee for 15- 30 minutes. The consultation fees you pay depend upon the nature of matter and background experience of caseworker concern. At this meeting we will:

Identify and understand your legal issues.
Identify possible solutions and strategy.
Give you an estimate of cost and timescale to resolve your problem.

Over the time we have found it very popular with prospective clients. Some use us as an opportunity to simply get a second opinion from an expert. Sometimes people proceed to make the immigration application themselves on the basis of advice in the diagnostic

interview and incur no further legal costs. Others instruct us to do further work and we agree fees with them.

In straightforward cases, we can offer fixed fees. Our fixed fees only cover the cost of

preparing and making the application. Should an appeal or other form of challenge be necessary, we will agree separate fees with you.

Client Care

We are regulated by the Solicitors Regulation Authority, and abide by their Code of Conduct and Client Care Charter.We are dedicated to providing the best possible service to all our clients. Our Core Values and Objectives are:

put your interests first when representing you.
be polite and considerate in our dealings with you.
find out from the start what you are hoping to achieve, and aim to make sure that your expectations are realistic.
make every effort to explain things clearly, and in terms you can understand, keeping jargon to a minimum.
agree with you the type of service you can expect to receive.
tell you who will be handling your work.
explain what the costs are likely to be.
keep you informed of costs throughout so that you can work out if a particular course of action is worth following financially.
respond to your letters and phone calls.
tell you about any developments and update you on progress as work proceeds.
give you a clear bill which shows the work done and the amount charged.
treat all clients fairly, and not discriminate against anyone because of his or her race, sex, sexual orientation (sexuality) or disability.
keep what you tell us confidential, and refuse to act for anyone else if doing so could compromise that confidentiality.

We take client care very seriously and welcome feedback. Many of our clients are very

satisfied with our service and come back to us if new problems arise. We see every new client as a potential client for life and hope that you will be satisfied with our services.

Complain procedures

We operate an effective and speedy complain procedure. We have full-time Practice Manager whose primary task to improve and monitor our client care and expand our business. The result of this is our today’s market position with three offices with constant expansion of offices (refer to message from our Principal Solicitors).