Our complaints handling policy
At Taj Solicitors, we are committed to provide a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our complaints handling procedure
If you have a concern or a complaint, please inform us in writing via post as soon as you are aware of the problem so this can be addressed.

  1. We will send you a letter acknowledging receipt of your complaint within 14 days of receiving your letter, enclosing a copy of this procedure.
  2. We will then investigate your complaint. We will pass your complaint to our supervising solicitor who will review your file and speak to the caseworker concern and other member of staff who had dealings with your file.
  3. We will write to you within 28 days confirming our position on your complaint and explaining our reasons.
  4. If you are still not satisfied, you can then contact the Legal Ombudsman at Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ or call 0300 555 0333 about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of your receiving a final written response from us regarding your complaint. The Legal Ombudsman has provided further guidance on its service at www.legalombudsman.org.uk.

If you Need More Information

Please do not hesitate to contact us at your nearest office for further assistance

LONDON

243-247 East India Dock Road Docklands, London, E14 0EG
020 7537 3002
020 7537 3006

LONDON ANNEX

12 Follett Street,
London
E14 6LX
020 7537 3002
020 7537 3006

CARDIFF

234 Cowbridge Road East Cardiff, Wales,
CF5 1GY
02920 235332
02920 235859

BIRMINGHAM

229 Aston Lane, Handsworth, Birmingham, B20 3HS
0121 356 5300
0121 356 6523